With better planning, improved efficiency, and increased productivity, the number of crises the team encounter should decline. However, you can’t plan for everything, so in this blog we’ll look at what to do when a crisis does occur.
When the Storm Hits
The key to successfully handling a crisis is to move quickly and decisively, but carefully.
The first thing to do when a crisis hits is to identify the point of contact and make the team aware of the situation. Then, the team will want to gather and analyze the data.
- What happened?
- What were the direct causes? What were the indirect causes?
- What will happen next? What could happen next?
- What events will this impact?
- Who else needs to know about this?
Above all, the team should take the time to do thorough, proper research. They don’t want to jump into action based on erroneous information and make the crisis worse.
The team will also want to identify the threshold time: the time that they have before the situation moves out of their control, or becomes exponentially worse. They may also find that the crisis will resolve itself after a certain point of time.
Creating a Plan
Once the team has gathered the data, it’s time to create a plan. The best approach is to identify the problem, decide on a solution, break it down into parts, and create a timeline.
Executing the Plan
As the team executes the plan, make sure that they continue evaluating if the plan is working. During execution, it is important to stay organized and on top of events to make sure that the plan is still applicable. This will also help the team deliver accurate, effective communication to others affected by the crisis.
After the crisis is over, the team should take a moment to look at why it happened and how to prevent it in the future. The team can even be prepared for disasters that can’t be predicted, such as illness, fire, or theft. In the case of illness, for example, the team could prepare a short contingency plan indicating who will be responsible for the duties of a team member if they are taken ill for an extended time. Make sure the team shares these plans with the appropriate people so that they can be prepared as well.