Social cues are verbal or non-verbal hints that let us know what the members of your team maybe thinking or feeling. While some cues can be obvious, other may be very subtle, so we must train ourselves to be able to recognize them when they do appear.
Social cues can often enhance, or even downplay, what is being said or portrayed in a situation. But the social cue needs to be interpreted in the right manner for it to better a social situation – not make it worse. Team leaders who are better equipped to identify and understand these social cues are more likely to act appropriately to them, and will be better prepared to respond to them and adapt their behavior.
Recognize Social Situations
Social situations are not a ‘one size fits all’ situation. Because the people in each situation are different, we must learn to adapt ourselves to this ever-changing group – and know how to handle them. This does not mean we have to change who we are or hide our own personality, but rather we can change how we present ourselves around other people. Some of the best hints we can use are the ones we get from other people around you. How are they behaving? How are they ‘working through’ the event? Do you know all of them? Are there faces you do not recognize? With this information in mind, determine what type of social situation you may be in. Is this a formal gathering? Is it a business meeting or function with coworkers? The key is to recognize your surroundings and the people involved to help determine how to present yourself.
Questions to ask in a social situation:
· “What is the gathering for?”
· “Who is present?”
· “Do we share common interests?”
The Eyes Have It
Not all cues from the team members can be seen right and may be well hidden, but the eyes will always give them away. Without blatantly staring at a team member (of course), try to observe how they are looking at you and others. Do certain words or phrases make them blink more or dart their eyes in another direction? Are they staying focused on a subject for a long period of time? Unfortunately, the eyes cannot lie – often. Many feelings or behaviors we try to hide in ourselves will often be shown through the eyes. Common eye behaviors such as rolling the eyes or looking around frequently can be signs of boredom or discomfort. If a team member looks at you while talking or moves their eyebrows while listening to you talk, this can be a sign of interest or curiosity. But since these feelings may not be said out loud, or even gestured, it is a key tool to remember when gauging the team members.
Common eye behaviors:
· Eye rolling
· Blinking too much or too little
· Wandering eyes; not looking directly at a person
· Long blinks
It has been said that non-verbal communication is the most powerful form of communication since it can expand beyond voice, tone, and even words. It accounts for over 90% of our communication methods. Although the differences in non-verbal communication can be different in certain situations (amount of personal space or use of hand gestures), most cues can send the same message across the board. Nonverbal cues can include facial expressions, body movements, eye movement, and various gestures and usually are not associated with supported words or phrases.
Common non-verbal cues include folding the arms, gripping or moving hands while speaking, rolling the eyes and even misusing the tone of voice. Do you notice these gestures when speaking with your team? When thinking of your behavior, do you find yourself making any of these gestures when you are in a social situation? If so, think of ways you can try to eliminate some of them and replace them with more welcoming or outgoing gestures instead.
Common non-verbal cues:
· Folding the arms
· Looking around frequently
· Tapping the feet or clasping hands
· Moving closer/farther away
Verbal cues are cues from your team members that we are more likely to pick up on and notice right away. They are usually done with some sort of emphasis or tone that causes an effect within us, and is mostly likely to stick with us in the future. Phrases such as “Did you see the new rules in the handbook?” or “I can’t wait to see the projections for this week” add emphasis to certain words to stress a point or effect. Other verbal cues can include appropriate pauses when speaking, pitch, or volume of the voice or even speaking too slowly or quickly. These are cues that we can control and use with our voices (hence the term verbal) to get a message across.
When in a social situation, listen to your team members and determine what verbal cues you can pick up on. Do they sound positive or negative? Do they appropriately portray the message being sent? Do you find yourself using these verbal cues on the team? Maybe you emphasized the wrong word or spoke in a higher pitch when trying to speak with the team. When we can recognize these cues in others and learn to adapt ourselves to them, we can learn to identify them in ourselves and ensure that we are not putting the wrong message out there.
Common verbal cues:
· Voice tone or pitch
· Word emphasis
· Uncomfortable pauses or word inserts
Spectrum of Cues
As in all situations, there is always a possibility for going to one extreme to the other without having any middle ground in between. For social cues, it can be a fairly wide spectrum with plenty of variations. On one side of the spectrum, a team member can be very obvious with their cues, such as speaking very loudly or making very large and awkward hand gestures. These types of cues are easy to spot and can often make people feel uncomfortable right away. On the other hand, there are cues that are more subtle and can often be missed if not recognized right away, such as excessive eye blinking or adding a tone to their words.
Unfortunately, these types of cues may go unnoticed and can portray the wrong message when they may not be intended to. They key point is being able to recognize each side of this spectrum and the different ways a social cue can go wrong and right at the same time. When you learn the extremes they can reach, you’re better equipped to catch the cues in between and adapt your behavior faster.
Review and Reflect
It’s a natural behavior to want to react to a cue we may recognize and want to confront right away. Are you bored? Did I offend you? Did you understand? But these approaches are not the best solution to connect with your team and better understand their behavior. When you notice a social cue, such as someone rolling their eyes or speaking in a shrill voice at you, take a moment to stop and review the action. Take notice if it is being directed at you or if other team members are subject to it as well. Does the behavior continue? Maybe the behavior was a onetime occurrence?
Reflect on what you can do to adapt yourself to the situation. Was there something you said to trigger this feeling? Does this team member have something they want to share? Or maybe you just need to take a step back from this person. Sometimes they need a moment to review and reflect as well, and may need some personal space to do it. Whatever your results, remember to refrain from jumping to conclusions about the cues we encounter. Always take a minute to two before responding with your own actions.
Being Adaptable and Flexible
Even though there are times we can pick up on these social cues, we may be able to change them or even get away from them as soon as we’d like. These are the times we must learn to be flexible and adapt to the situation. We all know that not all situations will be comfortable for us and we may need to find a way to adapt until it’s over. Sometimes the room can have more people than we are comfortable with or maybe the other visitors are sending cues of boredom or annoyance, but don’t let these cues sink you. Be flexible to the team and reflect on what you can do to help the situation. Try to start a conversation with team members that seem distant or unsure. Lead by example and speak in lower pitches or in casual tones. Many times your team members will catch onto the cues you are sending out and will become adaptable as well. This great trick doesn’t always work in all situations, but it is one way we can help ourselves adapt and manage through a difficult situation.
Edward Hall was one of the first people to define and characterize the space around us – our different level of spaces. The outer most space around us is our public space, such as in a large room. Coming in closer is our social space, such as talking with a group of friends. The next inward space is our personal space, which is usually within arms’ reach of us. This space is usually on reserve for ‘invitation-only’, meaning we do not like for people to be in our personal space unless we initiate it and welcome them over.
In social situations, this can be a hard thing to maintain. The key is to refrain from being rude to someone who may have encroached on your space. If this person is too close, take a few steps to the side instead of backwards, which creates subtle distance and doesn’t appear as though you are backing away. If you must leave a group of people, or even just one, that are too close, always excuse yourself politely and move to an open area. If possible, take a few steps around the room every so often, which keeps you mobile and doesn’t allow for crowding. Remember, this is the time to be adaptable, so you may need to be flexible with your surroundings to feel more at ease.
Tips for keeping your personal space personal:
· Excuse yourself politely when leaving a group
· Step to the side a step or two to create subtle distance
· Walk often or roam about the area – if possible
· Opt for a handshake when greeting people – it allows for the other person to stay at arm’s length
· Be aware of cultural differences in personal space