Tag: Non-Verbal Communication

Getting Your Team On Your Side

Getting Your Team On Your Side

“It is wise to persuade people to do things and make them think it was their own idea.” – Nelson Mandela

Today, we are looking at the ways you can bring your team to your side. Particularly, we will discuss the persuasive techniques of appealing to your team members’ emotions and reason.

Appealing To The Emotions Of Your Team Members

Emotions have always been a driving force for people’s behavior. Advertisers appeal to emotions all the time; they tell you that so-and-so beauty product can make you feel confident around the opposite sex, while so-and-so theme park can make you forget all your worries. There are those who begin a relationship based solely on how the other person made them feel. More so, advocacies, political campaigns, and even wars are waged, based on a collective sense of anger, contempt, or injustice.

Related: Trust Outcome Based Team Building Activities

Thus, you can never underestimate emotions as a way of influencing and persuading other people.

Why are emotions powerful? For one, emotions heavily influence a person’s sense of comfort and general state of well-being. Positive emotions make us feel good, while negative emotions drive us to do something to make us feel good.  But more so, emotions connect all of us to the “human” side of ourselves . Almost all emotions are universal and can cross race, religion, age, and social status.

How you can add some  emotion when you communicate with your team:

Focus on positive emotions as benefits.
If you want to bring a team member to your side, tell them how well the proposal will make them feel. For example: if you want to convince your spouse to take you on that dream vacation, describe how relaxing a day you’ll have. If he can picture it in his mind, then you’ve succeeded.

Focus on a negative emotion, and then add a call to action.
Negative emotions are powerful in influencing behavior because they bring about a sense of dissonance in a person. All people want to feel good, which is why anger, sadness, shock, or indignation doesn’t sit well with most. An example of using a negative emotion to bring people to your side is describing the horror of an accident in order to convince people to wear their seat belts.

Show that it’s personal.
Instead of focusing on the other person’s emotions, you can focus on communicating your own. An effective way to persuade your team members are to show that your conviction is borne of a personal experience, and that you are emotionally attached to an idea. For example, showing your excitement verbally and non-verbally while explaining an ideal can show that you really believe in what you are pitching.

Emotions can be communicated through body language, variations in voice pitch, intonation and emphasis, directly saying what you feel or what you want the team members  to feel, and painting a picture of situations where an emotional response is expected.

Related: Communication Outcome Based Team Building Activities

And don’t forget: to use emotions effectively, use the appropriate amount. Less can be more, so don’t overdo it!

Use Facts To Appeal To The Minds Of Your Team Members

While emotions are a powerful influence to people’s behavior, we all know that people are not just a bundle of emotions. Some situations require an appeal to the mind instead of the heart. An effective communication must make sense. More so, it must have basis in facts.

Facts create persuasive arguments because there is no way to dispute facts. If something is true, real, or verified by research, it has to be accepted. More so, presenting facts in communication show the extent that you have studied a subject, which in turn shows that you are serious in what you are saying.

There are two skills that can help in the use of facts during communication with your team:

The first skill is the ability to separate fact from opinion.
Facts are objective data, and can be verified by credible procedures such as empirical research or expert opinion. It is considered true on the basis of actual evidence. An opinion, however, is a subjective statement that may be based on personal interpretation.

The second skill is the ability to create logical arguments from facts.
Facts can’t be disputed, but you also have to use them properly in order to give them impact. Arguments from facts have to follow the rules of deductive or inductive reasoning.

Conclusion

For best results, use both emotion and facts to influence your team. After all, people use both their heart and mind in their daily lives, and addressing both is a more holistic approach to take.

The key is in being consistent, so that there isn’t a dissonance between the emotional and the rational side of your communication. Done correctly, appeals to emotion can balance the coldness of reason, and facts can temper strong emotions.

 

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Communicating with Your Team – Actions Speak Louder Than Words

Non-Verbal Communication

Your body language, voice intonation and use of silence can speak louder than the words you use. By improving on your non-verbal communication skills, you can ensure that you are sending the right message to your team.

Related: Communication Outcome Based Team Building Activities

Communicating Through Your Body Language

Body language includes your posture, facial expression, gestures, and bodily movements. More often than not your team will pay more attention to your body language than to what you are saying. If one’s body language is inconsistent with the verbal message, the verbal message loses credibility.

Body language includes the following aspects:

  • Eye contact is one of the most crucial aspects of body language. Steady eye contact indicates that you are paying attention while the lack of eye contact can be viewed as defensiveness, nervousness or social withdrawal.
  • Facial expressions can usually be linked to certain emotionsAnger is often revealed by sharp stares, crunched eyebrows and the baring of teeth. Teary eyes and drooping lips usually indicate sadness.
  • Posture also plays a critical role in non-verbal communication. Slumping in a chair is often seen as a sign of disrespect and inattention. Walking with one’s head and shoulders down can be interpreted as a sign of nervousness or low self-esteem. Traditionally puffing out one’s chest is interpreted as pride.
  • Specific movements are associated with certain messages. Nodding is a sign of agreement and raising fists are normally interpreted as a challenge or sign of anger. Frustration is often indicated by the stomping of feet.
  • Physical contact forms part of body language.  Handshakes, hugging, slapping and punching all form part of communication.

How You Say Something is Important

The way you deliver information to your team is crucial and forms part of non-verbal communication. A change in tone or inflection can change the way a statement is interpreted.

  • Your tone of voice is the way you use changing pitch to convey a message. The same message can be delivered using a rising, dipping or falling intonation. Changes of tone can make a message upbeat or depressing depending on the speaker’s tone. Changes in tone help identify the purpose of a sentence.
  • The meaning of a word can change by emphasizing different words or syllables.
  • Pace and rhythm place a role in how your team perceives a message. The speed of your speech and the use of pauses can change the meaning of the words spoken. If you speak too quickly your team my find it difficult to understand you but if you speak too slowly they may become bored.
  • Volume is important and how softly or loudly you speak matters in communication. A too soft voice can communicate nervousness or lack of assertiveness while a loud voice can communicate anger or aggression.
  • Pronunciation and enunciation play a role in how well a message comes across. You need to develop your skills in pronunciation and enunciation to ensure that your team understands you correctly.

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