“The most important thing in communication is hearing what isn’t said.” – Peter Drucker
How you say something to your team is just as important as what you are saying. How you say something is known as paraverbal communication and include the pitch, tone, and speed of your words when you communicate.
The Power of Pitch
Pitch can be most simply defined as the key of your voice. A high pitch is often interpreted as anxious or upset. A low pitch sounds more serious and authoritative. Your team will pick up on the pitch of your voice and react to it. Variation in the pitch of your voice is also important to keep your team members interested. If you naturally speak in a very high-pitched or low-pitched voice, work on varying your pitch to encompass all ranges of your vocal cords.
The Truth about Tone
Did your mother ever say to you, “I don’t like that tone!” She was referring to the combination of various pitches to create a mood.
- Try lowering the pitch of your voice a bit.
- Smile! This will warm up anyone’s voice.
- Sit up straight and listen.
- Monitor your inner monologue. Negative thinking will seep into the tone of your voice.
The Strength of Speed
The pace at which you speak also has a tremendous effect on your communication ability. From a practical perspective, a team leader who speaks quickly is harder to understand than one who speaks at a moderate pace. Conversely, a team leader who speaks very slowly will probably lose their audience’s interest before they get very far!
Speed also has an effect on the tone and emotional quality of your message. A hurried pace can make your team feel anxious and rushed. A slow pace can make your team feel as though your message is not important. A moderate pace will seem natural, and will help the team focus on your message.
One easy way to check your pitch, tone, and speed is to record yourself speaking. Think of how you would feel listening to your own voice. Work on speaking the way you would like to be spoken to.