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Call Center Training Course
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research. A call center is operated by call center agents with work stations that typically include a computer and a telephone or headset.
Phone skills are essential for call center agents. TBAE’s Call Centre training course will help participants to increase their phone skills. They will gain skills that will make them more confident, improving sales and retaining existing clients. Giving your agents call center training will assist your company to lower costs by reducing staff turnover. Participants of the course will learn skills to increase productivity and performance, assisting to create a positive environment throughout your call center.
In TBAE’s Call Center Training course, participants will learn phone etiquette such as speaking clearly, tone of voice and effective listening. They will be taught how to close sales including knowing when it is time to close, closing techniques, maintaining the relationship and what to do after the sale. Other subjects covered in the course include Call Center Basics, Call Center Tools, Speaking Like a Star, Types of Questions, Benchmarking and Goal Setting.
Call Centre Training Online Course for Individuals