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Customer Service Training Course
Customer service includes service provided to clients before, during and after a purchase. Customer service should enhance the level of customer service and create a feeling that a product has met customer expectation. It plays an essential role in any company’s ability to generate income and revenue; a customer service experience can influence the impression a customer has of the company.
Every employee serve customers in some way whether they are aware of it or not. In TBAE’s Customer Service Course, participants will learn about all types of customers and how to serve them better. Participants will learn a wide range of customer service skills including in-person and over the phone techniques, dealing with difficult customers and generating repeat business.
Subjects covered in The Customer Service Course include Who We Are and What We Do, Establishing Your Attitude, Identifying and Addressing Their Needs, Generating Return Business, In-Person Customer Service, Giving Customer Service over the Phone, Providing Electronic Customer Service, Recovering Difficult Customers, Understanding When to Escalate and Ten Things You Can Do to WOW every time.
Customer Service Online Training Course for Individuals